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Hey guys. I need some advice. Since we opened our site, it's grown quite large and, to account for the extra work, we've recently brought on some new staff from our existing member base. However, it's come to our attention that one of these new staff members isn't respected by some members of the community. We'll call this staff member Red. There was an incident with Red a few months ago when she was still quite new staff that was a huge misunderstanding (not Red's fault, per se, just a communication issue that rocked a lot boats). It ultimately led to another new staff member, Blue, stepping down because she disagreed with how we handled it. Emotions were running high at the time and a lot of feelings got hurt. Because of the fallout and the stress it caused the team, we gave Red a warning so that she could learn from it and we could move on. If it happened again or no improvements were made, she'd be demoted from staff. The crisis was averted and we've since grown a lot stronger as a team and know what to expect from each other now and what things aren't acceptable. It aired out a lot of issues that we were able to fix. For that, I'm grateful. However, drama of the same nature has since popped back up, and though it's much smaller and more isolated than last time, it's still there. Red has made a lot of improvements, and her work on the staff team is valued! But some of her communications with fellow staff are...increasingly passive aggressive, which is causing stress among the team. And we know she can't work with certain members because they don't respect her authority due to things that happened in the past (both the past incident and things that supposedly happened before our site) that are out of our control. And, frankly, we don't know what to do about it. We value Red as a friend and a great writer, but it seems her presence in the team is causing anxiety. And I find myself making excuses for her because of that. We just don't quite know what to do, so I'm asking for some advice. How do you deal with drama within the staff? Have you ever asked someone on your staff team to step down? Would you do so in this case? And how do you do so while still communicating that they're a great member of the community, but maybe not the best for staff? Anonymous poster hash: 2daba...d6e
