Jaxx 317 Share Posted August 19, 2018 I've been getting an "This page isn’t working. sitename.rpginitiative.com is currently unable to handle this request. HTTP ERROR 500" error for hours at a time on my site. It's not happening on any other sites, and I can access the ACP on a different url even when getting that error on the main board. Nothing's changed in the site recently, no new themes or extensions or anything. Anyone got an idea on what might be causing it and what I could do to change it? I'm using phpbb as the site software. Link to comment Share on other sites More sharing options...
Arceus 1,082 Share Posted August 19, 2018 Check your cPanel's error log. It should tell you what went sour (if you don't understand what it says, copy-pasta it here). If it's not outputting anything at all, let me know that, too. I am the darkness, always watching, always listening, ALWAYS THERE. (If you're interested in Plain of Ice, message me, it's private. Bleach site, non-canon.) Link to comment Share on other sites More sharing options...
Jaxx 317 Author Share Posted August 19, 2018 [Sun Aug 19 09:50:23.986565 2018] [authz_core:error] [pid 14525:tid 140545557001984] [client 178.63.15.7:53468] AH01630: client denied by server configuration: /home/fireandb/public_html/phpbb/install/helper/config.php [Sun Aug 19 09:26:46.179535 2018] [authz_core:error] [pid 30507:tid 140545347204864] [client 178.63.15.7:38264] AH01630: client denied by server configuration: /home/fireandb/public_html/phpbb/di/extension/config.php [Sun Aug 19 09:19:47.216203 2018] [authz_core:error] [pid 22721:tid 140545420633856] [client 178.63.15.7:25158] AH01630: client denied by server configuration: /home/fireandb/public_html/phpbb/config/config.php [Sun Aug 19 09:19:40.284480 2018] [authz_core:error] [pid 22720:tid 140545473083136] [client 178.63.15.7:19080] AH01630: client denied by server configuration: /home/fireandb/public_html/phpbb/config/config.php [Sun Aug 19 09:19:33.586162 2018] [authz_core:error] [pid 22719:tid 140545441613568] [client 178.63.15.7:60452] AH01630: client denied by server configuration: /home/fireandb/public_html/phpbb/config/config.php [Sun Aug 19 09:19:18.301629 2018] [authz_core:error] [pid 22718:tid 140545641748224] [client 178.63.15.7:32368] AH01630: client denied by server configuration: /home/fireandb/public_html/phpbb/config/config.php I think that's what you're asking for, but I could be wrong. Let me know if you were looking for something else. Link to comment Share on other sites More sharing options...
Arceus 1,082 Share Posted August 19, 2018 I'm looking for something like this: [Sun Aug 19 16:33:03.703025 2018] [:error] [pid 23002] [client 192.168.1.1:54389] error details here. This should have a specific error that is causing the 500, but there are a huge number of things that can cause 500s (I can legit go type one thing in a source file and instantly cause one), so for anyone to figure out what went wrong, we'll need the actual error's output. If you're not sure if it's catching it or not, you can visit the site so the 500 error comes up and then reload the error log immediately after. If nothing's changed, it's missing it, and it's either a PHP or configuration problem. Fun fact: Client denied by server configuration means they're being server-level blocked from accessing whatever-it-is. IP addresses denied by .htaccess or Apache's virtual host declarations tend to spit those out. 1 I am the darkness, always watching, always listening, ALWAYS THERE. (If you're interested in Plain of Ice, message me, it's private. Bleach site, non-canon.) Link to comment Share on other sites More sharing options...
Admin Morrigan 1,826 Admin Share Posted August 20, 2018 @kita this is probably a permissions problem. What are the permissions for that config file??? Profile set made by myself and original Artwork by Fae Merriman, my daughter. Link to comment Share on other sites More sharing options...
Jaxx 317 Author Share Posted August 20, 2018 13 hours ago, Arceus said: I'm looking for something like this: [Sun Aug 19 16:33:03.703025 2018] [:error] [pid 23002] [client 192.168.1.1:54389] error details here. This should have a specific error that is causing the 500, but there are a huge number of things that can cause 500s (I can legit go type one thing in a source file and instantly cause one), so for anyone to figure out what went wrong, we'll need the actual error's output. If you're not sure if it's catching it or not, you can visit the site so the 500 error comes up and then reload the error log immediately after. If nothing's changed, it's missing it, and it's either a PHP or configuration problem. Fun fact: Client denied by server configuration means they're being server-level blocked from accessing whatever-it-is. IP addresses denied by .htaccess or Apache's virtual host declarations tend to spit those out. Those were the only error messages present in the log. I revisited the site and nothing got added. How would I know what part of the PHP/config is screwed up? 2 hours ago, Morrigan said: @kita this is probably a permissions problem. What are the permissions for that config file??? I have no idea how to check. Link to comment Share on other sites More sharing options...
Admin Morrigan 1,826 Admin Share Posted August 21, 2018 Hey @kita in the future huge issues like this create a support ticket. After some extensive looking this appears to be an issue with the theme. Please submit a support ticket with accurate administrative login details and we will be happy to look further. Profile set made by myself and original Artwork by Fae Merriman, my daughter. Link to comment Share on other sites More sharing options...
Jaxx 317 Author Share Posted August 21, 2018 4 hours ago, Morrigan said: Hey @kita in the future huge issues like this create a support ticket. After some extensive looking this appears to be an issue with the theme. Please submit a support ticket with accurate administrative login details and we will be happy to look further. Oh, I wasn't aware this was a big thing. Shall do! Link to comment Share on other sites More sharing options...
Admin Morrigan 1,826 Admin Share Posted August 25, 2018 This was resolved by a support ticket. Profile set made by myself and original Artwork by Fae Merriman, my daughter. Link to comment Share on other sites More sharing options...
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